Terms of Service

1. Who we are

Taro Ventures LLC, operating as Worksub (“Worksub”, “we”, “us”), builds and operates software agents that perform a defined back-office workflow for a client. These Terms govern your use of the Worksub website and any agent deployment we provide to you (the “Service”). By using the Service you agree to these Terms. If you are using the Service on behalf of a company, you represent that you are authorized to bind it.

2. Definitions

• Agent: software we build to perform one defined workflow (for example, drafting replies to certificate-of-insurance requests).
• Instance: the deployment of an Agent that runs for you alone, using credentials and access you grant.
• Client Data: data you provide or make accessible to an Instance, including mailbox content, contact records, and reference data such as a book of business.
• Output: drafts, filled forms, flags, notes, and logs an Instance produces.
• Order: the written scope, fee, and included volume agreed for a deployment.

3. What the Service does, and does not do

An Agent reads incoming requests within its defined scope, prepares work product, and leaves it as Output for your team to review. Agents produce drafts. They do not send communications, issue documents, or take actions on your behalf. Where an Agent cannot confidently complete a task, it stops and flags the item for a person. You decide whether any Output is used, and your staff sends it.

We do not provide legal, insurance, brokerage, or other professional advice. Output is a draft for review by your qualified staff, who remain responsible for its accuracy and for any document issued or message sent.

4. Your responsibilities

• Review all Output before it is used. Sending, issuing, or relying on Output is your decision.
• Ensure that people who review and send Output hold any license or authority the task requires.
• Grant, maintain, and, when you choose, revoke the access an Instance needs through your own administrator.
• Provide Client Data you have the right to provide, and use the Service in compliance with applicable law and the terms of the mail and productivity platforms you connect.
• Keep credentials and administrator accounts secure.

5. Access and credentials

Instances access your systems only through permissions your administrator grants (for example, an OAuth grant in Google Workspace or Microsoft 365). You may revoke that access at any time; doing so stops the Instance. Unless an Order says otherwise, an Instance processes only mail received after its go-live date and does not read historical mail.

6. Fees

Fees are a flat monthly rate with an included volume, as stated in your Order, billed in advance and due on the invoice terms stated there. Usage beyond the included volume is billed as described in the Order. We may change fees with at least 30 days’ written notice; changes apply from your next billing period. Fees are non-refundable except where these Terms or the law require otherwise.

7. Term and termination

A deployment runs month to month unless the Order states a different term. Either party may end it with 30 days’ written notice. We may suspend or end the Service immediately if you materially breach these Terms, if continued operation would violate law or a platform’s terms, or if fees are more than 30 days overdue. On termination we stop the Instance, and within 30 days delete Client Data in our possession, except copies we must keep to meet legal obligations.

8. Confidentiality

Each party will keep the other’s non-public information confidential, use it only to perform under these Terms, and protect it with reasonable care. This does not cover information that is public through no fault of the receiving party, already known to it, independently developed, or required to be disclosed by law (with notice where permitted).

9. Data

You own Client Data and Output. You grant us the right to process Client Data solely to provide, secure, and improve your Instance. We do not use your Client Data to build products for other clients, and we do not pool or share it between clients. Our Privacy Policy describes what we collect and how we handle it.

10. Intellectual property

We own the Agents, our tooling, and all improvements to them. Nothing in these Terms transfers that ownership. You receive a non-exclusive, non-transferable right to use your Instance during the term. You may not reverse engineer, resell, or provide the Service to third parties.

11. Warranties and disclaimers

We will provide the Service with reasonable skill and care and substantially as described in your Order. Otherwise, the Service is provided “as is”. We do not warrant that Output will be error-free or that the Service will be uninterrupted. Software agents can make mistakes; the review step in Section 3 exists for that reason.

12. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, consequential, or punitive damages, or for lost profits or revenue. Our total liability arising out of the Service in any twelve month period is limited to the fees you paid us in that period. These limits do not apply to a party’s breach of Section 8, to your payment obligations, or to liability that cannot be limited by law.

13. Indemnity

You will defend and indemnify us against third-party claims arising from Client Data you provide, from documents or communications your staff issue or send, or from your use of the Service in breach of these Terms or the law.

14. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Courts located in Florida have exclusive jurisdiction, and each party consents to that jurisdiction.

15. Changes to these Terms

We may update these Terms. Material changes take effect 30 days after we post them or notify you, whichever is earlier. Continued use after that date is acceptance. If you do not agree, you may end the Service under Section 7.

16. Contact

Questions about these Terms: hello@worksub.co.